We enforce a strict ONE SIZE PER ITEM policy. If you order multiple sizes of the same product, we reserve the right to cancel and refund all but one size you have chosen. Due to the limited stock available, we want all customers to have equal chance to purchase items in their desired style/size. There is comprehensive size guides for each item, which should eliminate the need to purchase multiple sizes of the same product, we suggest trying one size and exchanging for a different one if required! We also want to protect our brand from resellers.
Returns or exchanges must be returned to us WITHIN 7 DAYS OF RECEIPT.
If an item arrives back with us outside of this return time, we reserve the right to refuse a refund and return the package back to you.
All items returned must still be tagged, in the original dust bag and in unworn condition, with no makeup marks or perfume/deodorant scent. If items returned to us do not meet this criteria, we reserve the right to fairly refuse a refund.
Any items bought as part of an offer, sale, or clearence, are non-refundable or exchangeable.
If you received an incorrect or defective item, please return within 7 days of delivery for an exchange where possible. If the item in question is out of stock, we provide exchange or store credit.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
It is strongly advised you send your item back to us via a tracked service. If the package does not arrive back with us and you cannot trace its whereabouts, we will not be able to refund you.
Credit notes expire after 12 calendar months.
All items are dispatched within 24-48 hours Monday - Friday from our HQ in the UK.
Please note; if orders are placed on a launch day, dispatch time may be slightly longer due to the high volume of orders.
UK shipping is takes 48-72 Hours
European shipping takes 4-6 working days
US shipping takes 4-8 working days
AUS shipping takes 4-8 working days
DXB shipping takes 4-8 working days
We can ship to virtually any address in the world. Please don't hesitate to contact us if you have any questions.