As per the UK Government distance selling regulations, we accept returns within 14 days of purchase

All returns and exchanges need to be carried out via our returns center;

There is a 2 GBP per item charge for each return, to cover the processing costs.

Where possible, we try to enforce a ONE SIZE PER ITEM policy. Due to the limited stock available, we want all customers to have equal chance, (especially during launches), to purchase items in their desired style/size. There is a comprehensive size guide for each item, which should eliminate the need to purchase multiple sizes of the same product, we suggest trying one size and exchanging for a different one if required! Our team are always on hand to help with fit queries. Please respect other customers, and shop fairly! We also want to protect our brand from resellers. 


48 Hour tracked (our standard option)

Next day delivery upon request - please email us!


Standard - 3-5 Days

Express - 1-2 Days

Return and Exchange policy FAQs

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

1) Visit our returns center

2) Enter your order number and email address to start

3) Follow the instructions and select the items you want to return

4) Once your request is approved (please allow up to 24 hours) you will get a confirmation email with shipping guidelines

Which items are returnable? 

- Full priced items

- In unused and resellable condition (no makeup or scent marks)

- In the original packaging with all the tags intact, folded inside the dustbag(s)

What items are non-refundable? 

 The following items cannot be refunded but are still eligible for exchange or store credit;

- Sale/outlet items

- Replacement of faulty items

- Replacement items of any reason

If you would like to exchange a sale item, please email us!

The item I received is damaged!

If the purchased product is faulty, reach out to us within 4 days of the delivered date. Please note if we replace your item for any reason, the replacement is non returnable.

Can the items be exchanged?

We provide free exchanges on all purchased items. You can select the item you want to exchange for via the returns center. Once the exchange request is approved, the replaced item will be shipped to you automatically.

What are the refund options?

The following refund options are supported:

- Refund to the original payment method

- Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request via our returns center

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. If declined, the item will be returned back to you.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us!