All returns and exchanges need to be carried out via our returns center;
We enforce a strict ONE SIZE PER ITEM policy. Due to the limited stock available, we want all customers to have equal chance, (especially during launches), to purchase items in their desired style/size. There is a comprehensive size guide for each item, which should eliminate the need to purchase multiple sizes of the same product, we suggest trying one size and exchanging for a different one if required! Our team are always on hand to help with fit queries. Please respect other customers, and shop fairly! We also want to protect our brand from resellers.
All items are dispatched from the UK. We offer;
48 Hour tracked (our standard option)
Next day delivery upon request - please email us!
Return and Exchange policy FAQs
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
1) Visit our returns center
2) Enter your order number and email address to start
3) Follow the instructions and select the items you want to return
4) Once your request is approved (please allow up to 24 hours) you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 14 days from the date of purchase
- In unused and resellable condition (no makeup or scent marks)
- In the original packaging with all the tags intact, folded inside the dustbag(s)
What items are non-refundable?
The following items cannot be refunded but are still eligible for exchange or store credit;
- Sale items
- Discounted items
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We provide free exchanges on all purchased items. You can select the item you want to exchange for via the returns center. Once the exchange request is approved, the replaced item will be shipped to you automatically.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request via our returns center
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. If declined, the item will be returned back to you.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us! firstname.lastname@example.org