UK:

As in line with the UK Government distance selling regulations, we accept returns/exchanges on full priced, in stock goods that are unworn and unused within 14 days of purchase.

Made to order items are exchangeable only, made to measure items are non refundable.

Items bought as part of any discount offer, sale, or clearance, are returnable for store credit/exchange only.

There is a 2 GBP return charge per item to cover our returns processing costs

UAE:

Items purchased and dispatched from the UAE are returnable for exchange or store credit only. Please submit via the returns center as normal and select your option. One of our drivers will collect your package from your delivery address.

If for any reason your purchased product is faulty, please reach out to us within 4 calendar days of the delivery date with images of said fault. We will send a replacement free of charge.

If the item is used, we may reject your request, or if we deem it to be a factory fault, we will offer an exchange only. We will not refund faulty items that are in used condition and without tags.

All returns and exchanges need to be carried out via our returns center; 

https://milliemodelli.com/a/returnzap

Returns that are not submitted via our returns center will not be accepted

Made to order & made to measure pieces can only be cancelled within the first 24 hours after purchase. We purchase the fabric and trimmings for each order the next working day after the order being placed and begin working on the piece.

In stock orders can be cancelled within the first hour of being placed. After that, the shipping label would have been generated and the item would've been prepared for dispatch so it is not possible to cancel. Customers would have to return the item and follow the usual returns protocol.

Please allow 7-10 working days from the date your return tracking shows as delivered, for returns to be QC'd, submitted and refunded. 

We kindly ask you do not contact us requesting an update until this timeframe has passed